Tips for good communication

Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

• Recognise how changes in the healthcare system require pharmacists and pharmacy teams to develop the quality of their interactions with patients
• Improve the communication skills of you and your team
• Understand how to apply the Calgary Cambridge model for medical interviewing to a pharmacy consultation
• Consider the stages of leading a patient consultation as a health coach.